Delivery & Returns

Delivery

 

Please check your shipping address at checkout is correct, mistakes can happen (especially with auto-fill!) and we cannot rectify an address change once the order has gone through.

Royal Mail Signed for 1st class (signature required) 2-3 working days  £5

Royal Mail next working day recorded delivery £7.50

Other countries outside of Europe tracked and signed £15.60

Europe tracked and signed £12

 

Whilst we do aim to fulfil orders according to Royal mail delivery times, there may occasionally be some delays during busy periods or delays caused by the current pandemic, All orders are sent out within 1-2 business days and we will email you your tracking number.

We do not hold any responsibility for customs charges when being shipped out of the UK, please check your shipping destinations customs policy.

Returns Policy

At Silkology we remain dedicated to quality. If for any reason you are not happy with your purchase, please return it to us, unopened from the original packaging and unused within 14 days of receipt. Due to hygiene regulations we are unable to refund items that have been used. 

If you believe there is a fault with your product, please contact info@silkology.co.uk making sure to attach photos and a brief description of the fault and we will do all we can to help.

A refund will be credited to your original method of payment, less the postage cost.

Please email info@silkology.co.uk and we will be happy to help you return your item.